Terms of Use

1. About these Terms

These Terms apply to the Study Sorted website, student platform and related services.

Study Sorted is operated in New Zealand as a business in trade.

By creating a Study Sorted account, using the authenticated service, or purchasing Study Sorted access, you agree to these Terms.

If you do not agree to these Terms, you should not create or continue using an account or make a purchase.

Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under New Zealand law.

2. What Study Sorted provides

Study Sorted is an independent online study and revision platform designed to support New Zealand secondary-school students.

Depending on your NCEA level, selected subject, purchased access and the content currently available, Study Sorted may provide features such as:

• structured learning content;
• flashcards and recall activities;
• quizzes;
• written practice questions;
• timed practice and mock papers;
• Smart Feedback;
• Mistake Bank and review tools;
• reference and glossary resources;
• study planning and progress tools;
• Paper Map and exam-organisation features; and
• other study and revision tools introduced from time to time.

Study Sorted is a supplementary educational resource. It does not replace teaching from your school, your teacher's instructions, official assessment information or official NZQA material.

Features and content may vary between subjects, NCEA levels, achievement standards, topics and packages. Not every feature is necessarily available for every subject or topic.

The package information shown before checkout is the source of truth for the NCEA level, selected subject or subjects, price, currency, payment type and access expiry applying to that purchase.

3. Students under 18

Many Study Sorted users are under 18.

If you are under 18, you should involve a parent, guardian or caregiver before making a paid purchase. You must not use another person's payment method without their permission.

If a parent, guardian or other person purchases Study Sorted access for a student, they should review the package details and these Terms before completing payment.

Nothing in this section changes any rights or rules that apply to contracts involving minors under New Zealand law.

4. Accounts

You must provide reasonably accurate information when creating and using your account.

Your Study Sorted account is personal to you. You must not share your login details with another person for the purpose of giving them access to paid Study Sorted content or features.

You should take reasonable steps to keep your sign-in credentials secure.

You must not:

• impersonate another person;
• knowingly provide false account information in order to obtain access you are not entitled to;
• access or attempt to access another user's account without permission; or
• allow another person to use your account to avoid purchasing their own required access.

You are responsible for activity carried out using your account to the extent that it results from your actions or from your failure to take reasonable care of your account credentials.

You are not responsible for activity resulting from a security failure for which Study Sorted is responsible.

If you think your account has been accessed without permission, contact hello@studysorted.co.nz as soon as reasonably practicable.

5. Packages, prices and payment

Paid Study Sorted access is purchased for the NCEA level and subject or subjects selected during the purchase process.

Before payment, Study Sorted shows the selected package and payable amount for review.

Prices and checkout details are generated and validated by the Study Sorted server. Browser-side information alone does not determine the amount payable or the access granted.

Payments are processed by Stripe or another payment provider clearly identified at checkout. Study Sorted does not ordinarily receive or store complete payment-card details as part of the student's learning profile.

Study Sorted is currently configured as not GST-registered, so GST is not charged separately on Study Sorted purchases.

The currency, total price and payment type are displayed before you complete payment.

Unless expressly stated otherwise at checkout, a Study Sorted package is a one-time purchase, not a recurring subscription.

If you already hold paid access to a subject, Study Sorted should prevent that subject from being charged again for the same level and access period.

If you believe you have been incorrectly or repeatedly charged, contact hello@studysorted.co.nz.

6. Access period

A Study Sorted purchase does not provide lifetime access.

Paid access lasts until the expiry date clearly displayed before checkout.

For the current Study Sorted annual access model, purchased access is intended to run until the end of the applicable study year, with the exact expiry date shown before payment.

For example, where checkout states 31 December 2026, access purchased under that package remains available until that date unless it is earlier suspended or ended in accordance with these Terms or applicable law.

The displayed expiry date forms part of the package information you review before purchasing.

Access is linked to the Study Sorted account for which the purchase is made and is not transferable to another account except where Study Sorted agrees to correct an administrative error.

If a payment is refunded, reversed, charged back or otherwise lawfully cancelled, access associated with that payment may be reviewed, adjusted or removed as appropriate. Study Sorted will not remove unrelated access that the account independently owns.

The Refund Policy explains voluntary refund requests and statutory consumer rights.

7. Personal educational use

Your account and resources are for your own study. You may make personal notes and use provided print/download features.

Without written permission, except as permitted by law, you must not:

• share your account or paid access;
• copy, reproduce, screenshot, photograph, distribute, publicly upload or republish original Study Sorted resources, including questions, mock exams, marking schedules, model answers, study notes, flashcards, diagrams, illustrations, graphs, tables and resource sheets, individually or in collections;
• sell, sublicense or commercially exploit these materials;
• scrape, crawl, systematically extract, mass-download or reconstruct the content library; or
• bypass access or usage safeguards, interfere with the service or use it unlawfully.

These restrictions do not prevent ordinary personal revision or authorised saving, printing and downloading.

8. Academic integrity

Study Sorted is intended to help you learn and revise.

You are responsible for complying with the academic-integrity, assessment and examination rules applying at your school and to any assessment you complete.

You must not use Study Sorted, Smart Feedback, generated feedback, model answers or other Study Sorted content in a controlled assessment or examination where that assistance is prohibited.

Study Sorted does not authorise conduct that breaches school or NZQA assessment rules.

9. Intellectual property and third-party material

Study Sorted and its licensors retain rights in the service, software, design, branding and original learning materials, including protected questions, mock exams, marking schedules, model answers, flashcards, notes, diagrams, illustrations, graphs and tables. Access gives you a limited, personal, non-transferable right to use applicable resources during your access period, not ownership.

Copyright protects original expression, not underlying facts, ideas or official achievement standards. Third-party material remains subject to its owners' rights, including NZQA resources we link to or lawfully display.

Study Sorted is independent and not affiliated with, endorsed by, or an official service of NZQA. Confirm official assessment rules, standards and exam dates with your school or NZQA.

10. Smart Feedback

Smart Feedback is an educational feedback tool that uses automated processing to assess a student's response against relevant question context and marking information.

Smart Feedback may provide information such as:

• an estimated performance level;
• strengths in an answer;
• missing ideas or marking points;
• suggested improvements;
• sentence-level feedback; and
• recommendations for further study or retry.

Smart Feedback can make mistakes.

Its output may be incomplete, inconsistent or incorrect and should not be treated as:

• an official NZQA grade;
• an official school assessment;
• a guaranteed prediction of an examination result; or
• a substitute for professional judgement by a teacher or official assessor.

You should check important assessment information against your teacher, course material and official assessment information.

Smart Feedback currently uses OpenAI as a third-party AI processing provider. Further information about what is sent to OpenAI, processing locations, retention and model-training treatment is provided in the Study Sorted Privacy Policy.

11. Optional research and model improvement

Agreement to these Terms does not by itself give Study Sorted permission to use your eligible learning responses for an optional Study Sorted model-training or model-improvement programme.

Where Study Sorted offers an optional Help improve Study Sorted choice, that choice is separate from:

• accepting these Terms;
• acknowledging the Privacy Policy;
• purchasing Study Sorted;
• using Smart Feedback; and
• consenting to marketing email.

You may use Study Sorted without opting into that optional programme.

The Privacy Policy and Settings → Privacy & data explain the applicable choice, what information may be used and how you can change your preference.

Study Sorted may still use information as otherwise lawfully permitted and described in the Privacy Policy, including ordinary service operation, security and genuinely aggregated or de-identified service analytics that do not identify individual students.

12. No grade or academic-outcome guarantee

Study Sorted is designed to support learning and revision.

Study Sorted does not guarantee:

• a particular NCEA grade;
• Achieved, Merit or Excellence;
• an NCEA endorsement;
• a particular examination or assessment result;
• university or programme admission;
• scholarship results; or
• any other academic outcome.

Academic outcomes depend on many matters outside Study Sorted's control, including your own work, prior knowledge, assessment performance, school teaching, assessment conditions and decisions made by schools, NZQA and other assessment bodies.

Statements describing Study Sorted features or educational aims are not guarantees of a particular result.

13. Availability, maintenance and technical issues

Study Sorted aims to provide a reliable service, but no online service can guarantee uninterrupted or error-free availability.

Study Sorted may occasionally be unavailable or impaired because of:

• maintenance;
• security work;
• software faults;
• internet or telecommunications failures;
• infrastructure or hosting outages;
• payment-provider outages;
• third-party AI or technology-provider outages; or
• events reasonably outside Study Sorted's control.

Where reasonably practicable, Study Sorted will try to address material service problems affecting paid users.

Nothing in this section limits any remedy you may have where Study Sorted fails to meet a guarantee that applies under New Zealand consumer law.

14. Changes to Study Sorted

Study Sorted may evolve over time.

Study Sorted may make reasonable changes to:

• features;
• interface design;
• study tools;
• content organisation;
• question banks;
• technical requirements; and
• the way existing functionality is delivered.

Study Sorted may also add or remove individual resources where appropriate, including to correct errors, improve educational quality, address intellectual-property issues or keep material current.

Study Sorted will not rely on this clause to avoid obligations relating to a paid service.

If a change materially reduces the paid service you purchased, Study Sorted will consider the circumstances and any rights or remedies available under these Terms and applicable New Zealand law.

15. Accuracy of educational material

Study Sorted takes reasonable steps to make its educational material useful and accurate.

However, educational content can contain errors, become outdated or require correction.

If you identify a possible factual, scientific, assessment or technical error, you can report it through the available support or content-reporting tools.

For official assessment requirements, exam dates, achievement-standard requirements and other authoritative NZQA information, check the applicable official source.

16. Suspension or restriction of access

Study Sorted may reasonably restrict or suspend an account where necessary to address matters such as:

• suspected account compromise;
• fraud or payment abuse;
• serious or repeated account sharing;
• attempts to bypass paid-content protection;
• security threats;
• unlawful use;
• serious interference with Study Sorted systems or other users; or
• serious or repeated breaches of these Terms.

Where the circumstances reasonably allow, Study Sorted will try to give notice and an opportunity to address the issue.

Immediate restriction may be appropriate where reasonably necessary to protect users, payment systems, security or the service.

Study Sorted will not use this section to avoid providing a remedy required by consumer law.

17. Account closure

You may ask Study Sorted to close your account through the available account/privacy process or by contacting hello@studysorted.co.nz.

Closing an account may end your ability to use paid access linked to that account.

Voluntarily closing an account does not automatically create a right to a refund, although this does not affect any refund, cancellation or other remedy you may have under the Refund Policy or New Zealand law.

Some records may need to be retained after account closure for lawful purposes such as accounting, payment reconciliation, fraud prevention, security, disputes, consent evidence or privacy-request handling.

The Privacy Policy explains account-closure and data-retention matters in more detail.

18. Consumer rights

Study Sorted is supplied in trade.

If you acquire Study Sorted as a consumer, rights and guarantees under New Zealand law may apply, including under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.

These can include legal guarantees relating to services and remedies where applicable guarantees are not met.

These Terms, the Refund Policy and other Study Sorted policies are intended to operate alongside those rights.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy where New Zealand law does not allow Study Sorted to do so.

If anything in these Terms is inconsistent with a mandatory consumer right, the mandatory consumer right prevails.

19. Refunds

The Study Sorted Refund Policy forms part of the information governing paid Study Sorted purchases.

A change of mind does not necessarily create an automatic legal right to a refund, but Study Sorted may consider voluntary refund requests in accordance with the Refund Policy.

The Refund Policy does not limit rights or remedies available under the Consumer Guarantees Act or other applicable law.

20. Liability

Nothing in these Terms limits liability where doing so would be unlawful.

Subject to that:

• each party remains responsible for loss that is a reasonably foreseeable result of its own breach or wrongful conduct; and
• Study Sorted is not responsible for loss caused solely by matters outside its reasonable control or by a user's misuse of the service.

Study Sorted does not accept responsibility for an academic result merely because a student used, or did not use, Study Sorted.

Study Sorted has deliberately not included an arbitrary financial liability cap in these Terms. Any limitation or exclusion must be interpreted subject to applicable New Zealand consumer law.

21. Privacy

The Study Sorted Privacy Policy explains how Study Sorted collects, uses, stores, discloses and protects personal information.

It includes information about:

• account and learning data;
• Smart Feedback and OpenAI processing;
• overseas processing;
• purchase and access records;
• support information;
• retention;
• marketing preferences;
• access and correction rights; and
• any optional Study Sorted research or model-improvement choice that is made available.

Accepting these Terms does not replace any separate consent or choice that the Privacy Policy or Study Sorted interface expressly describes as optional.

Privacy questions can be sent to privacy@studysorted.co.nz.

22. Communications

Study Sorted may send messages that are reasonably necessary to operate your account or provide a service you requested, such as:

• account or security messages;
• purchase and payment confirmations;
• important service notices;
• legal or privacy notices requiring your attention; and
• responses to support requests.

Optional marketing communication is handled separately.

Not selecting the optional marketing-email choice does not prevent you from creating an account, buying access or using Study Sorted.

You can change your marketing preference through Settings → Privacy & data.

23. Changes to these Terms

Study Sorted keeps versioned copies of published Terms.

Study Sorted may update these Terms where reasonably necessary, including to reflect:

• changes to Study Sorted;
• legal or regulatory requirements;
• new service providers or features;
• security or operational changes; or
• corrections or clarification.

A change to these Terms does not retrospectively rewrite the Terms that applied to an earlier acceptance.

Where a material new version reasonably requires existing users to acknowledge it, Study Sorted may ask you to review and accept or acknowledge the current version before continuing to use relevant authenticated features.

Historical acceptance records remain linked to the version accepted at the time.

24. Severability

If a provision of these Terms is found to be invalid or unenforceable, that does not automatically invalidate the remaining provisions.

The remaining provisions continue to apply to the extent permitted by law.

25. Governing law and contact

These Terms are governed by New Zealand law.

New Zealand courts have non-exclusive jurisdiction, subject to any rights you have under applicable consumer law or rules applying to minors.

Questions about these Terms, an account or a purchase can be sent to:

hello@studysorted.co.nz